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Practice Charter


  • We will respect your privacy, dignity and religious or cultural beliefs.

  • We will listen to your problems and give you time to explain your concerns.

  • No care or treatment will be given without your informed consent.

  • Your personal information will be treated in strict confidence.

  • We offer confidential services for people under 16.

  • We will provide full information about the services we offer.

  • We believe that our surgery is accessible for people with disabilities, but if you need further help, please ask.

  • Our staff will be friendly, helpful and efficient.

  • We will ensure our surgery is warm, clean and tidy.

  • We will help people who let us know that they have difficulty with reading, writing or hearing.

  • Emergency contraception is available at Foxhill. Medications need to be taken within 3 days of unprotected sex, but the earlier the better. Please use the drop-in service if necessary. It may be possible to fit an IUCD as emergency contraception. It may be necessary to refer you to the Central Health Clinic in the city centre. Please tell us as soon as possible if you think you may need this.

  • You are entitled to ask for a second opinion. 



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