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Practice Policies

Confidentiality

At Foxhill Medical Centre we work as a team. This means to give you the best possible care and attention we may need to discuss your problem with other workers in the team. This is still confidential, within the team, and we do not necessarily mention names. Please let us know if this is not acceptable to you. We require written consent to provide information to third parties, unless to withhold information would be detrimental to the well being of the patient.

Under 16 year olds

We offer a confidential service for people under 16. This means that we will not give the information you give us to anyone else, except in very special cases, when you may be in danger or at risk. We will always tell you first if we have to involve someone else. We will see people under 16 without their parents or carers if necessary, and will keep information confidential as above.

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available. This scheme is available from reception on request.

Access to Medical Records

The practice is registered under the Data Protection Act 1998. Your medical records are completely confidential and information from them will not be given to anyone without your permission. Any request for access to notes by a patient, patients representative or outside body will be dealt with in accordance with the Act.

Violent or Abusive Behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them immediately removed from our patient list.

Patient Removal from the Practice List

Very occasionally and regrettably we have to ask patients to leave our practice list. This could be because they have been aggressive, abusive to members of staff, overly demanding, a breakdown in relationship between clinician and patient has occurred or simply because they have moved out of our practice area.

Examples of a relationship breakdown could be loss of trust between either party/irresolvable differences/persistent non attendance of appointments

  • If a patient fails to attend more than 3 booked appointments they are asked to come in for a meeting with the Practice Manager to discuss the matter
  • If a patient has been aggressive, or abusive then they will be asked to leave out list as we have a zero tolerance policy.
  • All patients will receive a warning letter first explaining that their behaviour may result in them being removed from our list (unless for safety reasons it is necessary to remove a patient immediately)
  • If a patient is violent towards a member of staff they may possibly be referred to the Violent Patient Scheme (this would be after a warning letter from us)
  • If a patient is asked to leave the list, then a search would be done for anyone else living at the same address and they would be also asked to leave the practice.

All correspondence regarding removal of patients is held in a file which is kept by the Reception Manager

Equality and Diversity

We value diversity and strive to treat every individual with respect and sensitivity. We are also committed to providing the best service we can for patients and the best working environment for our staff. In order to make a real and positive difference to the lives of all our patients and staff, we intend to ensure (as far as possible) any gaps and inequalities are identified and addressed.

We are committed to taking equality and human rights into account in everything we do whether that is providing services, employing people, developing policies, communicating, consulting or involving people in our work.

Our aims are to promote equality, identify and tackle inequality, achieve equitable services and employment and eliminate discrimination, sexism and harassment.

Freedom of Information 2005

From January 2005 the practice has a legal responsibility to respond to patient requests for information about the practice that in publicly available. The practice will respond to any such request made in writing within 20 days, however there may be a charge for the information requested, of which you will be informed prior to release of information.



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