Requests can be made by the following methods:

• Internet via SystmOnline - you need to register in person for this service. 
• Post Box - please write your name, address and the medication you require on a slip of paper and post it in our post box at our Foxhill Crescent entrance.
• Certain pharmacies are able to order on your behalf - please check with your usual pharmacy
• Post - please include a SAE for return if required
• By choosing the admin option on our triage form (available on the homepage)

To use the SystmOnline service you must have a username and password. If you do not have a username and password you must first complete a registration form and return it to our reception staff. For security reasons this must be done in person and you must provide ID. 

The usual wait for repeat prescriptions is 48 hours – excluding weekends & bank holidays 

We batch issue your prescriptions and you collect your medication from chosen pharmacy (for patients on stable medication)

Ask a member of the team about this. 

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.90
• 12-month prepayment certificate (PPC): £114.50
• 3-month PPC: £32.05

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• You can buy PPCs online or call the order line and pay by debit or credit card.

  PPC order line - 3 or 12 months
  Telephone: 0300 330 1341
  Find out about call charges

There is further information about prescription exemptions and fees on the NHS website.

When you need a repeat prescription, please:

• Register for internet ordering (ask at reception)
• Keep the right hand side of your old prescription, tick the required items and bring, or post your request to the surgery.  This enables us to deal with your request quickly and accurately.
• Avoid requests on pieces of paper, as this can lead to mistakes.
• If you would like us to post your prescription, please be sure to make this clear every time and kindly supply a stamped address envelope. 

Remember: 

Overusing medication is dangerous. Hoarding medication is also dangerous. Any unwanted medication should be returned to the chemist. 

Ask us about synchronising your repeat medication. 

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.