For medical emergencies please call 999 or attend your nearest A&E

The easiest way to contact us for an appointment is via our online form. 

The forms are available from 8am each weekday morning and the link can be found here Contact us about your request

Please complete the form and add as much information as you can when asked. This will then be assessed by a GP who will decide the best course of treatment for you and the urgency of your request. 

Should you be unable to complete the form, please contact our reception team on 0114 2322055 and they will assist you. 

Our opening times are:

Monday - 08:30am to 12:30pm and 2.00pm to 6.00pm 

Tuesday - 08:30am to 12:30pm and 1.30pm to 6.00pm 

Wednesday -08:30am to 12:30pm and 2:00pm to 6.00pm 

Thursday -08:30am to 12:30pm and 1:30pm to 4.00pm

Friday -08:30am to 12:30pm and 2:00pm to 6.00pm 

Saturday and Sunday - Closed 

Please note that all telephone calls are automatically transferred to Primary Care Sheffield from 8-8.30am each day, 12.30-2pm Mondays, Wednesdays and Fridays, 12.30-1.30pm Tuesdays, 12.30-6.30pm Thursdays and 6-6.30pm each day when you dial the surgery number 0114 2322055. At all other times you should ring 111, seek help from a pharmacy, go to the Sheffield Walk in Centre, ring 999 if you have a life threatening emergency or go to A&E if you have urgent medical needs. 

Please have the following details ready:

• Name
• Address
• Date of birth
• Your Telephone Number
• What the problem or query is you would like to discuss
• Your Telephone Number

You can also get help from:

A Pharmacy

Sheffield Walk in Centre

There is also the Sheffield Walk-in Centre, open from: 8am - 10pm. Based at the Sheffield City GP Health Centre, Broad Lane, Sheffield S1 3PB.

NHS 111 

Dial 111 Calls are free to this service from landlines and mobiles. You will be asked a series of questions to help the call handler identify the best course of action. Read more here

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a life threatening emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.

If you wish to discuss multiple problems, please book a double appointment.

Evening and weekend appointments 

Local GP practices have teamed up to provide weekend and evening appointments at Burncross Surgery and Fairlawns Medical Centre for our patients.

Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and, Pharmacists.

Opening Times

Tuesday, Wednesday and Friday - Fairlawns Medical Centre: 6:30pm to 9:30pm

Monday and Thursday - Burncross Surgery: 6:30pm to 9:30pm

Saturday - Burcross Surgery: 9.00am to 6:00pm

Booking an Appointment:

You can request an appointment for these services by calling us. We can view all available appointments and book you in. Your appointment will be at one of the hubs (which are all based at GP practices).

Routine appointments

You can book a routine appointment by completing the online routine request form which can be found here https://accurx.nhs.uk/patient-initiated/c88009/recipient

Routine requests include all of the following clinical areas:

• 6 week postnatal check
• Cervical screening (smear test)
• Long-term condition review (e.g. COPD, asthma, diabetes)
• Medication review (including contraceptive pill checks)
• NHS health checks (aged 40-74)
• Stop smoking advice
• Monitoring blood tests (e.g. for those with a long-term health condition)
• Vaccinations (e.g. shingles or flu)
• Pre-travel appointment

For medical emergencies, please attend A&E at the Northern General Hospital or dial 999.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the clinician to schedule house calls

It is important that you inform us if you are unable to attend your appointment as this will allow the appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a text message informing you that you did not attend your appointment and a note of this will be kept on your medical records. Patients who regularly do not attend their appointments and fail to cancel their appointment will be removed from the list. Please call the Practice to cancel your appointment or complete the admin section of the online form here Contact us about your request to inform one of our reception team.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.