Patients are encouraged to request a GP appointment via our total triage system. 

The forms are available from 8am each morning and the link can be found on our home page.

Please complete the form and add as much information as you can when prompted. This will then be triaged by a GP who will decide the best course of treatment for you and the urgency of your request. 

Should you be unable to complete the form independently, please contact our reception team on 0114 2322055 and they will assist you. 

You can make an appointment by telephoning 0114 232 2055 for our nurses, HCA's and physiotherapy team.

Our opening times are:

Monday - 08:30 to 12:30 and 14:00 to 18:00 

Tuesday - 08:30 to 12:30 and 3:30 to 18:00 

Wednesday -08:30 to 12:30 and 14:00 to 18:00 

Thursday -08:30 to 12:30 and 13:30 to 16:00

Friday -08:30 to 12:30 and 14:00 to 18:00 

Saturday and Sunday - Closed 

Between the hours of 8:00 to 8:30, 18:00 to 18:30 and on Thursdays 16:00 18:30 you can contact us by telephone and any urgent queries will be dealt with by the Sheffield GP Collaborative. 

If you wish to discuss multiple problems, please book a double appointment.

Evening and weekend appointments

Local GP practices have teamed up to provide weekend and evening appointments at Burncross Surgery and Fairlawns Medical Centre for our patients.

Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and, Pharmacists.

Opening Times

Tuesday, Wednesday and Friday - Fairlawns Medical Centre: 18:30 – 21:30

Monday and Thursday - Burncross Surgery: 18:30 - 21:30

Saturday - Burcross Surgery: 09:00 - 18:00

Booking an Appointment

You can book appointments for these services by calling us. We can view all available appointments and book you in. Your appointment will be at one of the hubs (which are all based at GP practices).

Urgent Appointments

If you require an urgent appointment, please complete the triage form and a GP will assess your condition or should the form be unavailable, please contact reception on 0114 2322055 and our team will assist you. For medical emergencies, please attend A&E at the Northern General Hospital or dial 999.

Evening & Weekend GP Appointments Now Available

We provide a range of NHS urgent and routine healthcare services on weekday evenings and at weekends through six ‘satellite hubs’ across Sheffield. All sites are existing GP surgeries and are staffed by Sheffield GPs and other practice staff.

www.primarycaresheffield.org.uk/patients

The services available include:

Urgent appointments with a GP, and practice nurse appointments for the following routine services: blood pressure checks, removal of stitches, dressing changes (patients must bring their new dressings with them to the appointment), asthma reviews/checks, diabetes checks/reviews, ear syringing, smears, blood tests. We also offer appointments with a physiotherapist for assessment of Musculoskeletal pain. Four of the hub sites were inspected by the Care Quality Commission (CQC) in late 2017 and have all received a good rating.

Opening Times

Monday to Friday: 18:00 – 22:00
Saturday: 10:00 to 18:00 (Flowers and Burncross closed)
Sunday: 10:00 to 18:00 (Crookes and Woodhouse Hubs is open 10:00 – 14:00 Flowers and Burncross closed).

Booking an Appointment

You can book appointments for these services through your usual GP practice or by contacting 111 when your GP practice is closed. Your GP practice will be able to view all available appointments and book you in. Your appointment will be at one of the satellite hubs (which are all existing GP practices). Appointments are also available on Bank Holidays, however they may not be available at all sites.

We are changing the way we help patients with queries.

We know that it can be difficult to access medical help and we've listened to what our patients and colleagues want - a fairer system. 

Why we are changing

We want a fairer system for everyone and to improve access to our services. It will give you more flexibility and choice.

How it works

Everyone contacting us needs to provide some information on the reasons for contact and this is looked at by a doctor (known as triage) before an appointment is made regardless of whether you feel the matter is urgent or routine. Once you’ve made your query, you may be sent some additional questions to answer about your condition. A doctor will review the information you've provided and decide the best outcome – this may be self-care advice, a prescription, or an appointment with the best member of our team to help you – this may not be a doctor. 

In addition to our doctors, we have a range of qualified experts available to help – Advanced Nurse Practitioners, Community Pharmacists, Health Care Assistants, Mental Health Practitioners, Nurses, Physician Associates and Physiotherapists, .

What if I can't use an online link?

Those who cannot access the internet will always be able to phone us or visit us – our team will be happy to complete the online form for you.  All the answers are still dealt with by a doctor so you do not gain or lose priority by contacting us this way.

What is the new system called? 

We will be using a system called Accurx Total Triage. For more information about Accurx Total Triage click here

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the clinician to schedule house calls

It is important that you inform us if you are unable to attend your appointment as this will allow the appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a text message informing you that you did not attend your appointment and a note of this will be kept on your medical records. Patients who regularly do not attend their appointments and fail to cancel their appointment will be removed from the list. Please call the Practice to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.